Managed IT Support
Bronze Support
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Unlimited Remote Support
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Unlimited Remote Administration
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Microsoft 365 Tenant Management
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Guaranteed 4-Hour Response to critical faults
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Guaranteed 8-Hour Response for general faults
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Reduced call out rates
Gold Support
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All of the benefits of the Silver service
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Pro-active Monthly Site Visit
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Daily remote monitoring of data backup system
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Daily remote monitoring of servers for warnings and errors
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Daily remote monitoring of client devices for warnings and errors
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Annual IT review
Silver Support
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All of the benefits of the Bronze service
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Unlimited onsite callouts for Server, PC & Laptops faults
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Data recovery from backup
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Free loan equipment