All good things must come to an end, even Windows 7… Windows 7 was one of Microsoft’s best-loved computing operating systems and most of us are still using it. According…
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DLS Technologies offers a wide range of IT Support Contracts
Including Pay-As-You-Go, Bronze, Silver and our flagship Gold Support Contract incorporating site visits to ensure your systems are reliable and up to date.
We have the flexibility to arrange a suitable tailor-made contract for any of our customers depending on the level of cover you require. We can also offer block engineering hours at a reduced rate to use when convenient to yourself and also bespoke Printer & Peripheral Contracts.
All of our support contracts come with service level agreements that give you, the customer, peace of mind that we will attend to your problems within a fast time period. As long as you have an Internet connection our remote software enables us to control your PCs and Servers should a problem arise without having to wait for an engineer to attend your premises.
Get startedDLS will ensure you have the right plan and the right support, leaving you to focus on your business
Bronze Support
£ 99
Per Month- Unlimited remote / telephone support
- Unlimited remote administration tasks
- Guaranteed 4-hour response to critical faults (call out rates apply if onsite visit required)
- Guaranteed 8 working hours response for all general faults (call out rates apply if onsite visit required)
- Internet service provider faults
- Remote Clearance of viruses and malware (associated system re-builds / onsite repairs not included)
- Reduced call out rates
- Free loan equipment (Subject to availability)
Gold SupportBest Seller
£ 20
Per Site- Unlimited Onsite Callouts to Server & PC hardware faults with associated labour charges included
- Unlimited Remote support
- Unlimited Remote Administration tasks
- Guaranteed 4-hour response to critical faults
- Guaranteed 8 working hours response to your callout for all general faults
- Internet service provider faults
- Diagnosis of printer faults and PC accessory faults
- Data recovery from backup
- Clearance of viruses and malware with associated system re-builds / repairs
- Free loan equipment (Subject to availability)
- Monthly Site Visit
- Daily remote monitoring of data backup systems (where applicable)
- Daily remote monitoring of servers for errors and warnings
- Daily remote monitoring of viruses and spyware software
Silver Support
£ 199
Per Month- Unlimited Onsite Callouts to Server & PC faults with associated labour charges included
- Unlimited Remote support
- Unlimited Remote Administration tasks
- Guaranteed 4-hour response to critical faults
- Guaranteed 8 working hours response for all general faults
- Internet service provider faults
- Diagnosis of printer faults and PC accessory faults
- Data recovery from backup
- Clearance of viruses and malware with associated system re-builds / repairs
- Free loan equipment (Subject to availability)
IT Services tailored to your business.
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24 hours a day, 7 days a week
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UK-based technical support
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Online, remote support
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On-site support
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Quick response rate
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Award winning IT Support
Ready to get started?
Fill in the form below or call one of our friendly sales engineers on: 01204 385 990
We also offer additional services – click here for more information
With 6 offices across the North West, our engineers can be onsite in minutes, minimising any downtime to your business.
Speak to a sales engineer today
Just a small selection of our happy clients
Our latest news
DLS Technologies are currently seeking applications for the following vacancy: 2nd / 3rd Line IT Field Engineer (To be located throughout the North West). Salary to be dependent on experience and…
DLS can supply toners, inks, drums, fuser units and maintenance kits for any Printer on a next day delivery. Call us now for a quote or to discuss your requirements.