IT Support Contracts

24/7 business critical response for all your IT problems.

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Installation & setup

Ongoing remote support

Quarterly assessments

IT support contracts

DLS Technologies offers a wide range of IT Support Contracts

Including Pay-As-You-Go, Bronze, Silver and our flagship Gold Support Contract incorporating site visits to ensure your systems are reliable and up to date.

We have the flexibility to arrange a suitable tailor-made contract for any of our customers depending on the level of cover you require. We can also offer block engineering hours at a reduced rate to use when convenient to yourself and also bespoke Printer & Peripheral Contracts.

All of our support contracts come with service level agreements that give you, the customer, peace of mind that we will attend to your problems within a fast time period. As long as you have an Internet connection our remote software enables us to control your PCs and Servers should a problem arise without having to wait for an engineer to attend your premises.

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DLS will ensure you have the right plan and the right support, leaving you to focus on your business

Bronze Support

£ 99

Per Month
  • Unlimited remote / telephone support
  • Unlimited remote administration tasks
  • Guaranteed 4-hour response to critical faults (call out rates apply if onsite visit required)
  • Guaranteed 8 working hours response for all general faults (call out rates apply if onsite visit required)
  • Internet service provider faults
  • Remote Clearance of viruses and malware (associated system re-builds / onsite repairs not included)
  • Reduced call out rates
  • Free loan equipment (Subject to availability)
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Gold SupportBest Seller

£ 20

Per Site
  • Unlimited Onsite Callouts to Server & PC hardware faults with associated labour charges included
  • Unlimited Remote support
  • Unlimited Remote Administration tasks
  • Guaranteed 4-hour response to critical faults
  • Guaranteed 8 working hours response to your callout for all general faults
  • Internet service provider faults
  • Diagnosis of printer faults and PC accessory faults
  • Data recovery from backup
  • Clearance of viruses and malware with associated system re-builds / repairs
  • Free loan equipment (Subject to availability)
  • Monthly Site Visit
  • Daily remote monitoring of data backup systems (where applicable)
  • Daily remote monitoring of servers for errors and warnings
  • Daily remote monitoring of viruses and spyware software
Contact Us Now For More Info

Silver Support

£ 199

Per Month
  • Unlimited Onsite Callouts to Server & PC faults with associated labour charges included
  • Unlimited Remote support
  • Unlimited Remote Administration tasks
  • Guaranteed 4-hour response to critical faults
  • Guaranteed 8 working hours response for all general faults
  • Internet service provider faults
  • Diagnosis of printer faults and PC accessory faults
  • Data recovery from backup
  • Clearance of viruses and malware with associated system re-builds / repairs
  • Free loan equipment (Subject to availability)
Contact Us Now For More Info

IT Services tailored to your business.

  • 24 hours a day, 7 days a week

  • UK-based technical support

  • Online, remote support

  • On-site support

  • Quick response rate

  • Award winning IT Support

Ready to get started?

Fill in the form below or call one of our friendly sales engineers on: 01204 385 990

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With 6 offices across the North West, our engineers can be onsite in minutes, minimising any downtime to your business.

 

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